John Ford has over 35 years of experience in conflict resolution, beginning as a human rights attorney in Namibia and evolving into a workplace mediator and soft skills trainer in the San Francisco Bay Area. He is the creator of The Empathy Set, a tool designed to help individuals identify feelings and needs, fostering emotional literacy and relational harmony. In addition to teaching negotiation and mediation at UC Law SF, John authored Peace at Work, a guide for HR managers on workplace mediation. His latest work includes a mobile app version of The Empathy Set, further enhancing its accessibility and impact.
